Privacy Policy

We collect information you provide directly — including your name, email address, phone number, and payment details when you create an account or make a booking. We also collect usage data automatically, such as pages visited, features used, and device information to improve our services.

We use your information to provide and improve our booking platform, process payments, send appointment confirmations and reminders, and communicate with you about your account. We may also use aggregated, anonymised data for analytics and to improve our services.

We share your booking details with the service providers you choose to book with. We use trusted third-party services (such as Firebase for authentication and Resend for email) which process data on our behalf under strict data protection agreements. We never sell your personal information.

We implement industry-standard security measures including encryption in transit (TLS), secure password hashing, and regular security audits. All online payments, when enabled, are processed by secure third-party payment gateways and never stored on our servers.

You can see and update your name, mobile number and photo in your account's Profile, and turn off marketing and notification emails. Under the Data Privacy Act of 2012 (RA 10173) you can also ask us for a copy of your personal information or to correct it by writing to privacy@belluse.com.

Deleting your account. In your account's Profile, choose Delete account and confirm it's you. It takes effect at once and can't be undone. We:

• remove your sign-in, so the account can't be used again;
• remove your name, email, mobile number and photo from our records, where you then appear only as “Deleted client”;
• delete your Suki Cards and their stamps;
• cancel your upcoming bookings and tell each salon.

What salons keep, and why. The visits you made stay in each salon's records without your contact details, because receipts and sales records must be kept for tax purposes. Your reviews stay on the salon's page, signed “Former client”, without your name or photo. If a salon copied your details outside Belluse (a notebook, a spreadsheet), ask the salon directly; it is responsible for that copy.

If you booked as a guest, without an account, write to privacy@belluse.com from the email you booked with and we'll do the same for you.

Salon owners. Close your salon in the dashboard's Settings before deleting your account. Closing takes effect at once: upcoming bookings are cancelled and clients emailed, your page stops taking bookings, billing stops and your team loses access. You can reopen within 30 days. After that the closure is final: your uploaded photos are deleted and staff sign-ins removed, while bookings, receipts and invoices are kept for tax records, out of public view. You can download your clients and bookings as a spreadsheet (CSV) before or after closing.

We use essential cookies for authentication and session management, and optional analytics cookies to understand how our platform is used. You can manage cookie preferences through your browser settings.

If you have questions about this Privacy Policy, please contact us at privacy@belluse.com.